WHOLESALE TERMS AND CONDITIONS
PRODUCTS
Dimensions are approximate and sizes or colors may vary slightly due to the characteristics of handmade products using natural and semi-precious stones, wood beads, shell, and coral pieces, and, or metal components.
The most current price list supersedes any previous pricing or price lists. Quotes provided under written or digital catalogs are estimates. Pricing of items are subject to change according to the current market rates.
FIRST TIME BUYER
A minimum opening order of $300.00 is required of all first-time buyers. A minimum of 2 pieces per style is requested.
RETURNING BUYER
Reorder minimum is $150.00.
ORDER FULFILLMENT
Production begins upon buyer's receipt of invoice and agreement to terms. If partial payment is required, production begins once deposit is paid.
Please allow up to 2 weeks lead time for standard orders and reorders. Should you require a faster delivery time than the promised ship date, a rush charge of 20% to the total amount due will apply. Rush orders are subject to product availability. Certain substitutions may be made, or items may be back-ordered and shipped upon availability.
Any items that appear on the invoice and are missing from a shipment must be reported within 5 business days in receipt of order via email. At that time, missing items will be prepared for shipping. Missing items will ship within 5-7 business days and will be subject to product availability. If a notification of missing items is not provided within the required 5 business as stated above, the Wholesale Account holder is liable for any remaining invoice balance due.
Any cancellations must be submitted in writing within 7 days of the estimated order shipping date and will be subject to a restocking fee of 25% of the total invoice amount due.
SUGGESTED PRICING
You are encouraged to price the items at your discretion unless otherwise stated by Seaport Sweetheart Designs. Wholesale Pricing will allow for a 2.3% - 2.5% markup in most cases.
SPECIAL ORDERS
Special orders and, or custom combinations are not returnable, exchangeable, or refundable.
PAYMENT OPTIONS
Seaport Sweetheart Designs accepts all major credit cards, checks, or PayPal. If your check is dishonored for any reason, you hereby agree to remit payment again for the check, plus a $50.00 NSF (Non-Sufficient Funds) check fee.
SHIPPING & HANDLING
USPS with tracking is provided, unless otherwise specified. Cost of shipping is dependent on weight, insurance, and expediency.
CBS terms (credit before shipment): Order balance and, or deposit is due upon invoice received. Credit cards, checks and/or PayPal transfers must be deposited and cleared prior to shipment.
Buyer is accountable for shipping fees.
Shipping fees will be waived for all wholesale orders over $1000.00.
YOUR CUSTOMERS ARE OUR CUSTOMERS
The customer comes first. Select items that will best suit your store’s aesthetic, your customer’s tastes and preferences, and pieces that will compliment your inventory.
JEWELRY CARE INFORMATION
Proper care of Seaport Sweetheart Designs jewelry will greatly increase its lifespan and your customer's satisfaction. Proper care suggestions can be found on the Seaport Sweetheart Designs website or by clicking here.
REPAIRS
Repair fees are subject to per piece fees depending on the severity of damage. Seaport Sweetheart Designs reserves the right to review and authorize final assessment of the damaged piece/s.
Seaport Sweetheart Designs offers free repairs for items purchased and returned to retailer within 10 days of shipment received. All other repair requests are obliged at a $15.00 repair fee plus shipping and handling.
RETURNED GOODS
Any items that are broken or defective because of a manufacturer defect must be reported within 5 days with receipt of order. Please send an email to hello@seaportsweetheartdesigns.com. Returns will be handled on a case-by-case basis. Seaport Sweetheart Designs reserves the right to assess and authorize and or decline any return requests.
WHOLESALE APPROVAL
Seaport Sweetheart Designs reserves the right to approve or deny any Wholesale Application. Seaport Sweetheart Designs will take into careful consideration the location of your store, your social media platforms, and your business’ website, if available, prior to a decision. We are committed to working with small businesses and we want to ensure Seaport Sweetheart Designs will be a great success in your store.
By completing an order and receiving an invoice from Seaport Sweetheart Designs, you hereby state that you have read, understand, and comply fully with the listed terms and conditions by Seaport Sweetheart Designs. You agree to comply fully with Seaport Sweetheart Designs terms and conditions for the entire duration that you carry and sell Seaport Sweetheart Designs items and products in your approved store(s) location(s).